FAQs
Discover everything you need to know about using your Lumnae LED Mask β from safety tips to skincare routines. This section is your guide to confident, radiant self-care, backed by science and crafted for simplicity.
Yes. For best results and to avoid any interference from makeup or skincare with light absorption, use the mask on a clean, dry face. Avoid using products with photosensitive ingredients beforehand.
We recommend 3 to 5 sessions per week, for 10 minutes each, depending on your skin goals. Results are most visible after 4 to 6 weeks of consistent use.
Yes, the Lumnae mask is made from food-grade silicone and is gentle on sensitive skin. If you have a skin condition or sensitivity to light, we recommend consulting a dermatologist before use.
Yes β our LED mask uses clinically proven wavelengths (red, blue, yellow, and near-infrared) and high-output LED chips to target concerns like acne, wrinkles, pigmentation, and dullness. Itβs backed by medical studies and trusted by professionals.
Each of the 6 smart skincare modes targets specific needs β from anti-acne to anti-aging to daily glow. The user manual inside your box provides a full guide. You can also refer to our blog for personalized tips.
We offer insured delivery to the UAE, Saudi Arabia, Oman, Kuwait, Bahrain, Lebanon, Jordan, and Iraq.
β’ UAE: 1β2 business days
β’ Other regions: 3β5 business days
β’ Out of stock items: Up to 15 days
Delivery is free, and youβll receive a confirmation email once your order is dispatched.
Please note:
β’ Shipping options depend on your location β youβll see whatβs available at checkout.
β’ We may decline delivery to unsafe or remote areas (youβll be notified if applicable).
β’ To avoid re-delivery fees, please ensure someone is available to accept the package on the confirmed delivery date.